FAQs
Do you provide International delivery?
We ship to worldwide using Royal Mail and UPS Express services. Those are secure and fully trackable services.
*Important Notes:
-Total Delivery Time = Processing Time + Shipping Time
-Processing time 3-5 business days normally
-Shipping time 2-15 business days
We offer a high priority VIP service to our most popular destinations; including but not limited to the
United Kingdom, the United States, Canada, Europe and Australia. Where possible this is a next day service.
Important note: All items of our collection are made just to order. We do our best to get every item handmade and shipped within the shipping time given. If styles are more complex they may take our team longer to make; this could affect shipping times so we recommend getting in touch first.
What are your delivery options?
We ship to worldwide using Royal Mail and UPS Express services. Those are secure and fully trackable services.
*Important Notes:
-Total Delivery Time = Processing Time + Shipping Time
-Processing time 3-5 business days normally
-Shipping time 2-15 business days
How do I return an item?
· Steps:
· 1- Check that your items qualify for returns. They must be unworn and unwashed. Items must be returned to us in the condition you received them, with all tags attached. As our items are hand made to order, this will be a brand new condition, which is how we expect to receive them back to us. They must not be damaged, stained, torn, snagged or marked in any way;
including cosmetic marks from
make-up, fake tan or other products.
2 , Fill in the Returns & Exchanges form provided to you within your parcel. If you do not have a Returns and Exchanges form you can print one here. The following information should be visible on the form:
· Full Name
· Contact Details: email or telephone
· Order Number
· Garments Returned
· Exchange Items
· Reason for Return
Make sure you are clear in writing down the item(s) you wish to return or exchange stating the size, colour and style of the returned and desired exchange item if relevant. Please also write down the reason for your return.
3 Place the items in a small mailing bag or padded envelope instead of the original box. This will significantly reduce your postage costs upon returning the parcel to us. Do ensure the garments are well wrapped and protected as any damage caused during return shipment may cause your item to be refused.
·
· 4 You will need to cover the cost of the return postage. We recommend using a signed for delivery option and posting with your national postage service, such as
Royal Mail, AusPost, USPS, Canada Post etc.
·
5 , Ship the items back to us:
Touch of Paris Ltd
35. Elms Avenue
Eastbourne
United Kingdom
BN21 3DN
How do I track my order?
Once your parcel has been processed by our Distribution Team you will receive a shipping confirmation email. This email will contain your tracking number and confirm the courier that your order has been dispatched with.
This tracking information will provide you with an estimated delivery date, it will also keep you informed on the whereabouts of your parcel.
If your order is being shipped with UPS you will be able to view an estimated delivery date by clicking on the tracking number.
What is the PAYMENTS & ORDERS process?
We accept all major debit & credit cards. We also accept PayPal payments. We can not accept any other payment method at this time.
All orders are processed in GBP / £, which is our currency in England.
Please be aware that prices will not be converted at the checkout. The order total will appear in GBP / £ and will be converted by your bank once the transaction has been processed. Your bank statement will show the transaction total in your local currency.
What is your returns policy?
Items must be sent back to us within 14 days of receipt. Please note only non-sale items can be returned or processed for an exchange.
You have 14 days from the date that you tell us you are returning goods for the goods to be shipped back to us.
Items must be returned to us with tags attached & original packaging.
There must be no signs of tampering with the labels or tags.
Items must show no signs of wear; please take care to avoid the transfer of make-up when trying on garments.
Items must be unworn, unwashed, undamaged and unmarked in any way.
Please be careful when trying on garments to avoid make up or fake tan transferring onto the fabric.
To qualify for a return the items must be free from any signs of wear or tear, including marks from make-up and cosmetic products such as deodorant or fake tan.
Items must be returned to us in the condition you received them, with all tags attached. As our items are hand made to order, this will be a brand new condition, which is how we expect to receive them back to us.
We can only accept returns from the person that purchased the item.
What is your Refund/Cancellation Policy?
Money refund is possible in these two cases:
1, The purchased product is defective or the product is not that you are looking for and no replacement is possible.
The product must be returned using the instructions found in the "Return policy" prompt. If return conditions prevail, the refund will be made within 2 banking days.
2, After the purchase during processing time (1-3 days) the buyer in writing (info@touchofparis.co.uk) can cancel the order and the money will be refund within 24 hours. We can only accept the deletion during the processing time. When the product is already shipped, the order can not be cancelled. In this case, "Return policy" will apply.
Please note that each item is made on an individual order, so each piece has unique features and can not be given to another buyer. Please consider carefully ordering and purchasing.
Thank You.